OCS Insurance have been assisting organisations in running efficient and effective application support functions. In this time, OCS has gained an understanding that the roles in this area require a wide variety of skills. Technical knowledge is clearly important but almost of equal importance are the communication, management and customer service skills required to manage and resolve not just the issue but the impact of the issue on the business users also.

OCS Insurance secures the future of your established systems and software.  Inevitably as with most things technology moves on with new tools, development platforms and software development frameworks ever emerging.  Yet, for most businesses the vast bulk of their IT systems and applications are based on earlier technology – legacy software and architecture.  These legacy systems often sustain the business’ IT and are core to one or more business services and is critical these established systems are supported. 

Many Insurance organisations go through periods of acquisition and subsequent updating of their estates.  Often inheriting IT systems from others, which typically do not easily fit, raises the question – what to do with them?  Options include retaining the new systems unchanged by integrating them into the existing portfolio and growing the skill-set of the team; migrating to another system or embarking on a new development to reduce the complexity of systems or technologies to support. OCS Insurance have experience of all these types of change.