SAP BusinessObjects Support Services

OCS Consulting plc have been providing BusinessObjects Support for a variety of clients for over a decade. At OCS we focus on your BusinessObjects needs, whether it be maintaining your current system, or any requirements regarding upgrading (fix pack and/or service packs) to keep you up to date with current versions and functionality. We can migrate to new versions and advise of any changes and new functionality that new versions bring.

Our services and expertise:

• BusinessObjects Health checks:
  • Investigating report run efficiency for optimum processing
  • Automating reports (setting up Event Triggers and dependencies)
  • Setting up and monitoring User accounts and security
  • Analysing / maintaining report file cycling / space management
• BusinessObjects Migration (BOXI 2, BO 3.1, BO 4.1, BO 4.2 and BO 4.3)
• Installing BusinessObjects Fix Packs (out of hours for minimal disruption)
• BusinessObjects Applications Support / Fire-fighting
• BusinessObjects release / change management
• Maintaining Helpdesk ticketing regarding BusinessObjects
• Liaison with SAP via their support portal and forums regarding system problems and issues
• Setting up "Morning Checks" and "How To" documentation for on-going support / knowledge database
• Universe connectivity set-up, firewall rule changes, universe back-ups and promotions
• Setting up FTP/SFTP file transfers for external customers via file drops and automated tasks
• Training BusinessObjects Users in report scheduling, triggers, events, report retention, etc
• Installing BusinessObjects Client Tools on Users' PCs who require rich client functionality
• Out-of-hours Support Services.